Terms and Conditions
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Our products may contain:
- Nuts.
- Eggs.
- Milk.
- Dairy and gluten products
Return Policy
At Joa Bakery, we do not accept any returns or exchanges on your order. Since our products are custom-made and perishable, returns or changes are not possible after delivery.
- Cancellations: Cancellations must be made within the first 24 hours after placing your order to receive a full refund. After that, cancellations and refunds are not possible.
- Modifications: If you need to make changes to your order, you must contact us within the first 24 hours after placing the order. After that, we cannot guarantee that modification requests will be accepted.
Delivery Policy
We can not take responsibility for undeliverable packages due to incorrect or incomplete addresses or if the recipient was not available to receive the package. For apartments or gated communities, we’ll do our best to gain access to deliver directly to your door.
All cake orders have an additional delivery charge that is not included in the cake price. Additionally, in some cases where the cake needs to be assembled by our designers at the venue, an extra fee will apply.
Pick up.
Once the customer picks up the order, we are not responsible for any damage that may happen during transportation. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting.
Privacy Policy
We collect information about you during the checkout process on our store.
What we collect and store:
- Products you’ve viewed: we’ll use this to show you products you’ve recently viewed.
- Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!
We also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details and credit card info
- Optional account information like username and password.
We’ll use this information to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as tax calculation.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
Who on our team has access:
Members of our team have access to the information you provide us. For example, both Administrators and Store Managers can access:
- Order information such as what was purchased, when it was purchased, and where it should be sent.
- Customer information like your name, email address, and billing and shipping information.
What we share with others:
We share information with third parties who help us provide our orders and store services to you; for example, shipping companies.
Payments
We accept payments through credit cards. When processing payments, some of your data will be passed to the payment processor, including information required to process or support the payment, such as the purchase total and billing information.
Final Terms
- Joa Bakery reserves the right to update or modify these terms at any time. Changes will be posted on this website.
- By placing an order, you agree to these terms and conditions.